Booking Terms and Conditions

Please read carefully and let us know if you have any questions relating to these terms and conditions.

1. Booking
(a) Your booking is not considered definite and no contract will exist until we receive a deposit of 30% of the total booking. By booking a retreat with Arenosa Surf Camp you are accepting these terms and conditions.
(b) We do not share customer details with any third parties. 

2. Payment
(a) The price is the exact amount to be received in full by us in GBP.
(b) The full payment amount is due 45 days or more before the first day of the retreat and can be paid by bank transfer to the account specified in your original confirmation email sent out after your booking is confirmed and your deposit has been received. If full payment is not made 45 days or more prior to the start date of our retreat it will be assumed that you wish to cancel your booking without refund of your original deposit. 

3. Your Travel Arrangements
All travel arrangements are your responsibility and at your own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Transfers to/from the retreat are at your own cost, unless otherwise specified. 

4. Travel Insurance
Travel insurance is highly recommended. If you choose to buy insurance please ensure that your travel insurance covers the activities of this retreat as well as unexpected cancellation, sickness, losses and all other risks associated with traveling and taking part in the retreat. You should bring your own travel insurance policy with you in case of an emergency. 

5. Your Health
(a) It is your responsibility to let your Host, Surf, and Yoga Teacher know if you have any injuries and to be mindful at all times of your own body’s capabilities during the retreat. If you experience any injury or discomfort during any activity during the retreat, then you must desist immediately.
(b) It is also your responsibility to consult a doctor with an understanding of surfing and yoga to check that you are sufficiently fit and healthy to undertake surfing and yoga classes and other physical activities that you may chose to do whilst on the retreat.
(c) Please advise us of any mental or physical health conditions, allergies and dietary requirements before you book. If you have health conditions and dietary requirements that may be affected by the activities offered on our retreats we reserve the right to advise you to desist and in the interests of your health, or others, we may decline your stay at our retreats.
(d) Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the countryside where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.

(e) We shall not be held responsible for any injuries sustained during our surfing sessions, yoga classes, or other retreat activities.

7. Cancellation by you
(a) You (or any member of your party) may cancel your booking at any time, providing that the cancellation is made by the person submitting the booking form and is notified to us in writing. Cancellation will take effect the day such notification is received by us. If such cancellation is made within less than 120 days before the start of the retreat, we will retain the deposit of the retreat. If cancellation is made within 30 days of the start of the retreat we will retain the full amount paid by you.

(b) Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim on your own insurance. 

8. Amendments by us
Occasionally, changes may have to be made (e.g., yoga teacher, class times or other arrangements), which we reserve the right to do at any time. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar standard. If a significant change becomes necessary, we will inform you as soon as possible before your departure. 

9. Cancellation by us
We reserve the right in any circumstances to cancel a retreat. In particular our retreats require a minimum number of at least 75% of the participants to have booked by 30 days before the start date. If this minimum number is not reached by that date we may cancel and refund payment to you. 

10. Our liability to you
(a) We accept responsibility for ensuring that the retreats are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard.
(b) We do not accept any liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems with transport, staff cancellations, unforeseen changes in your personal circumstances or other events beyond our control.
(c) We are not liable for any injuries you may incur. Yoga and surfing classes, and other activities are undertaken at your own risk. We are not liable for any medical or psychiatric conditions, which may develop during or subsequent to the retreat. We are not liable for loss of, or damage to, your personal property. 

11. Group Bookings
Where a booking is made on behalf of several individuals the booking is conditional on the person(s) paying having authorization from all the individuals named on the booking form to enter into this contract. The terms of this contract will apply to each member of the group as though they had paid for their own retreat individually and directly to us. 

12. No Liability for possessions
The Retreat House will not be left empty and unlocked at any time. It is your responsibility to ensure that your possessions are kept safe at all times. This includes hire cars or other hired equipment. We cannot be held responsible for any loss or damage to personal belongings during the retreat. 

13. Complaints
If you have a problem during your retreat, please inform the retreat host immediately and she will endeavour to put things right. Please note that we cannot be held responsible for the individual behaviour of any group member or other guest sharing your accommodation. 

14. Privacy Policy
We do not share customer details with any 3rd parties. Any personal information that you provide to us will be used only for the service you requested. This information is used only for administration of the site system and in the compilation of statistics used by us to assess the use of the site. This privacy policy does not cover the links within this site linking to other sites.

15. Course participation, Liability, and Other Important Information

Surfing & Paddleboarding are strenuous activities that require those taking part to have a reasonable standard of swimming and fitness. You must make us aware of any medical conditions, illnesses, or allergies you have and any prescribed medication you take on the booking form at the time of booking and to your surf/paddleboard instructor before the course starts. For course participants under 18 years old, it is the responsibility of the parent or guardian to inform us of any medical conditions. You should not participate in any surfing course if you are suffering from a heart condition or any other injury/illness which may affect your physical ability or if you are pregnant. You must be able to swim at least 25 metres and must in no circumstances be under the influence of any alcohol or illegal drugs.  You must agree to abide by all instructions and decisions that our instructors make in order to secure the safety of all participants.

You will have the use of our equipment during your lessons. Whereas we take all reasonable measures to ensure the safety and good condition of that equipment, you are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in your possession. Sandy SUP & Surf does not seek to limit or exclude any liability for personal injury or loss of life to participants which may occur as a result of its own negligence or that of our employees. However, Sandy SUP & Surf assumes no liability in respect of any personal injury loss, damage, consequential loss, or third-party claims which occur through no fault of our own or caused by the negligence of you or one of the participants in your group.

16. Images

Any images of you secured or taken during any of our lessons may be used by us without charge in all media for genuine promotional or marketing purposes. If you prefer not to be used in any promotional materials, please inform us in writing before your course.

17. Data Protection

We occasionally send out e-mails to keep our customers. If you would prefer not to receive our mailings please let us know. Under no circumstances will we pass on your information to a third party.